Return & Refund Policy
We want you happy with your container or bin. Here's how inspections, cancellations, returns, and refunds work, including our 30-day return window.
We stand behind what we sell. This page covers how to inspect your container or bin at delivery, when you can cancel or return an order, and how refunds are handled if something isn't right.
Inspect at Delivery
Take a few minutes to look over your container or bin while the driver is still on-site. Check the structure, doors, seals, flooring, and overall condition against what you ordered. If something looks off, note it on the delivery paperwork and get in touch with us right away.
Reporting a Problem
Let us know about any defect, damage, or discrepancy within 48 hours of delivery. Email info@arrowbinscontainers.com or call +1 303-269-1838, and include photos if you can. The sooner we hear from you, the faster we can sort it out.
Order Cancellations
You can cancel any time before your order is dispatched and get a full refund, no questions asked. Once a unit has shipped or been delivered, the order is considered fulfilled and falls under the return terms below instead.
30-Day Return Window
You can request a return within 30 days of delivery. To qualify, the unit needs to be in the same condition it arrived in: undamaged, unmodified, and not permanently installed or built on. Reach out to us with your order details to get a return started.
Damaged or Defective Units
If your container or bin shows up with real damage or a defect we didn't disclose, we'll make it right at no cost to you, whether that means a repair, a replacement, or a refund. This applies as long as it's reported within the timeframe above.
Custom & Modified Orders
Units built or modified to your specifications are made to order, so they generally can't be cancelled or returned once work has started. The one exception is a defect in our own workmanship, which we'll fix.
Refund Method & Timing
Approved refunds go back to your original payment method, typically within 10 business days of approval. Since we don't charge restocking fees and cover return shipping, there's nothing extra deducted for a standard return.
What's covered, and what isn't
A quick way to check if your situation qualifies before you reach out.
Eligible for return
- Requested within 30 days of delivery
- Unit is undamaged and unmodified
- Not permanently installed or built on
- Arrived damaged or not as described
- Defect in Arrow Bins Containers' workmanship
Not eligible
- Return requested after the 30-day window
- Unit has been modified, painted, or altered
- Permanently installed, poured on, or built around
- Custom or modified orders once production has started
- Damage caused after delivery was accepted
How a return plays out
From the moment you reach out to the refund landing back in your account.
You contact us
Call or email within 30 days of delivery to start a return.
We arrange pickup
Return shipping is on us, no restocking fee either.
We inspect the unit
We confirm it's in the same condition it was delivered in.
Refund is issued
Back to your original payment method within 10 business days.
Before you start a return
Having these ready when you contact us keeps things moving quickly.
Your order number
Find it in your confirmation email or on your delivery paperwork.
A few photos
Especially helpful if you're reporting damage or a defect.
Site access confirmed
Let us know if the unit is easy for a truck to reach for pickup.
A preferred contact method
Phone or email, whichever's easiest for us to reach you.
Returns & refunds FAQ
The questions we hear most often about sending something back.
How long do I have to return a unit?+
30 days from the delivery date. The unit needs to be in the same condition it arrived in, undamaged, unmodified, and not permanently installed or built on.
Do I have to pay for return shipping?+
No. We cover the cost of return shipping, and there's no restocking fee either.
What if my order arrives damaged?+
Report it within 48 hours with photos if you can. We'll sort out a repair, replacement, or refund at no cost to you.
Can I cancel my order?+
Yes, any time before it's dispatched, for a full refund. Once it's shipped, it falls under our standard 30-day return terms instead.
Can I return a custom or modified unit?+
Generally not, since those are built to order once production starts. If the issue is a defect in our workmanship, we'll still make it right.
How will I get my refund?+
Back to whatever payment method you originally used, usually within 10 business days of us approving the return.
Returns without the fine print
30-Day Window
A full month to decide if a unit's right for you.
Free Return Shipping
We arrange and cover the cost of sending it back.
No Restocking Fees
What you paid is what comes back to you.
Fast Refunds
10 business days back to your original payment method.
Questions about a return?
Our team can help you get a return started or check on a refund.
1117 Via Verde, San Dimas, CA 91773